October Billing

IMPORTANT CUSTOMER NOTICE
October Billing Update - Software Transition
Fall Creek Falls Utility District would like to inform our customers of billing issues associated with the implementation of our new billing software. October bills were delayed during the transition to the new software and were mailed on Tuesday,
October 13, 2026. After the bills were mailed, we discovered two software-related billing errors:

•Sales Tax: The new software did not apply the required sales tax to customer bills.
• Minimum Charge: An unintended minimum charge was applied to certain accounts.
Both issues will be corrected. However, due to the timing of this discovery, corrected bills will not be mailed for October.
As a result of these corrections, customers may notice adjustments on their next billing statement:
• Balance Forward: Some accounts may reflect a balance forward for sales tax that was not included in the October billing.
• Account Credit: Other accounts may reflect a credit for the minimum charge that was incorrectly
applied.
IMPORTANT: No late payment penalties will be assessed on any customer account for
September or October 2026 due to these billing issues.
We understand that billing accuracy is important to our customers. These issues were unexpected during the transition to our new software, and we sincerely apologize for any confusion or inconvenience they may cause. We appreciate your patience and understanding as we work to correct these errors and ensure accurate billing moving forward.
Fall Creek Falls Utility District
Thank you for your continued patience and support